Midsummer Coronavirus statement
As the situation with Coronavirus continues to develop in Ireland and across the world, Midsummer are doing everything possible to maintain a good level of service to our customers, whilst also guaranteeing the safety of our staff.
Update as of 09.03.2021
Following the governments introduction of level 5 restrictions in Ireland and the published clarification papers from the SEAI and the ISEA, we are adjusting our warehouse opening hours until the end of January to ensure both our customers and teams safety.
Warehouse and dispatch
Our warehouse will remain remain operational and will continue to dispatch orders for any urgent goods required for installation in accordance with government guidelines. This includes completing or making safe works already commenced or urgent repairs to grid infrastructure. We will be operating at a reduced capacity to ensure the safety of our customers and warehouse staff and have introduced further protocols to reduce and restrict interactions when dispatching orders. As it stands:
- Dispatching for pallets and DPD services will take place on Tuesdays and Thursdays only.
- Collections can still be made from our warehouse, however we require 24hrs notice as we will be allocating specific time slots for each collection.
We still have good stock levels with more products on order and due to arrive in the coming weeks and months - although their arrival is of course subject to the continued operation of logistics firms and the international flow of goods. In the unlikely circumstance that we find ourselves low on particular product lines, we would kindly ask that customers remain flexible about the exact products required as substitutes may be more readily available.
Getting your orders delivered relies on the operation of our logistic partners. We anticipate their services to be reduced, restricted and over-subscribed, and we ask our customers to be understanding of any delays that may occur and which are out of our control. We work with many logistics partners and remain in constant contact for updates to services and will do our best to relay any information to you.
Sales, customer service and general business
In the event of a government-imposed lock down of non-essential businesses, Midsummer are well positioned to remain dormant for a time and reopen for business when practical. Our sales and account teams will remain active and will be happy to take orders, product enquiries and help with any customer service issues, so please do reach out to us. We will do our utmost to continue dispatching the orders we receive, for as long as is practical and without putting our team at risk.
We will also use this time to make improvements to our business including our website, customer service and general operations and we intend to run instructive webinars for installers on a wide variety of topics, so please keep an eye out for more information.
We are, as ever, extremely grateful to our team for going above and beyond under difficult circumstances, and thankful as well to the loyalty and understanding of regular customers.
Our thoughts go to all of those suffering with the impact of this virus, and our thanks go to those on the front lines for protecting us. We hope that everyone is doing their best to stay safe and look out for one another in these times.